Return Statement

We want you to be happy!

koseood will happily accept merchandise for return in its original packaging and condition, and accompanied by the original order number.

Return Processing

Return your items within 30 days for a full merchandise refund. We will process your return promptly upon receipt. Your refund will be credited back to the original method of payment. Please note: Banks often take one to two billing periods before refunds appear on your credit card statement.

Returns made within 31-90 days of the original purchase will be refunded to a koseood Gift Card at the original price paid.

Personalized items including custom printing, stamps, embossers, note pads, envelope liners and sashes are not returnable. Sale merchandise and flat paper sheets, including fine paper and 26x19 or larger solid paper, are also not returnable. Shipping charges are non-refundable.

No returns accepted after 90 days of original purchase.

How to return your items:

We offer three methods

1. China Post return service label.

koseood has teamed up with China Post to make your return easier. Simply affix the label to the package you are returning and drop it off at any China Post Store location. To find a drop-off location near you or to track your return package, These automated return labels cannot be used for international returns.

2. Alternatively, use your own trackable and insured shipping method* and mail to:

West village committee Xingli village,Coloured glaze river town Fangshan district,Beijing,China.

*koseood is not responsible for customer returns that are not received.

3. Merchandise can also be returned at any koseood store location with the original packing list.

See store locations for the store(s) nearest you.

If you have any additional questions, please contact us at [email protected].